Tuesday, June 23, 2015

TITANIC THE MUSICAL: SPOILER ALERT, THE BOAT SINKS

Well, there's the rub as they say

And I say, stop rubbing that thing!

Ahem

But yeh, that is the problem with trying to create art based upon some famous true story. We know how it ends. The Titanic, ship built to never sink. It sank

Wow, what suspense

Of course, people have been taking a crack at this story for a long time. Notably, the suspenseful, well acted,  humane It Happened One Night and the bloated, insecure (hey one of the greatest human tragedies of modern times may not be captivating enough, let's have a guy chasing another guy with a pistol) James Cameron film, Titanic. Both, in their ways, were successful. The success of Titanic speaks more to the weak minds of most contemporary audiences but hey, it allowed Cameron to make Avatar so I shall complain no more

Now we have a musical version of the story, currently playing at the Princess of Wales Theatre in Toronto. When I first heard about this I will admit that I found the concept to be thoroughly cheesy. A musical Titanic. All I could think of was Celine Deon. Major shudder take

But I am glad to be wrong. Yes, I am pretty much glad all the time.

Back to the point at hand. I was wrong about Titanic the musical. Simply, it was spectacular. It goes way up my list of fave stage musicals alongside Les Miz and Warhorse

Like those plays, Titanic deals with some very big issues, some historical and social issues, on a very big canvas, but in a very personal way. Les Miz and Warhorse were able to gain a personal perspective on their issues by focussing on one or two characters. Titanic is much different from that. There is a big cast here, some actual historical characters (Captain Smith, the ship's architect, owner of Macy's, Isador Strauss) and other characters who may represent hundreds of actual people: A butler, a stover, various third class passengers.

It is through these characters that we come to understand the true scope of the tragedy

Musicals, when they are good, are able to convey some very complicated ideas in a single three minute song. Titanic does that in several moments; the third class passengers, resigned to the ship's deepest levels, mostly the poor of Ireland, dream of making it big in America. "I dream of being a lady's maid" a young woman sings and her fellow passengers go dewey eyed with the prospect of such a glorious dream

Of course, these ardent dreamers will not fare well. If there is a lack of suspense in a story who's ending is predetermined, there is also power in that foreshadowing. As we learn about various couples; an upper class lady who's "slumming" with her hardware store owning husband, a middle class couple with a wife who swoons and dreams of "rubbing elbows" with the elite of the elite, you can't help but think how will these people end? Will they be among the 1200 who perish in that frozen ocean

The bones of this story are well known: The impetuous owner who is more concerned with proving Titanic's superiority than with safety; the experienced captain who is convinced to delay his retirement and who puts aside his concerns in order to please his employers; the architect who perhaps in the back of his mind knows that his creation is not exactly unsinkable

We are shown all signs of these characters with the exception of Ismay, the representative of owners Star Line. He is greed and progress personified, wanting more, need more, demanding more. It dooms all of them

The cast is spectacular. So many amazing voices. And acting prowess to match. When the entire company sings it is big, it is grand, it is powerful, you really feel you are in their grasp, they can take you anywhere that they care to, from joy to fear to tragedy to pathos. The cast is the ocean and you are one of Titanic's lifeboats, subject to their whim and you just hope they will leave you ashore

The casting for Toronto includes Ben Heppener, perhaps Canada's greatest opera baritone. He plays Isadore Strauss, owner of Macy's who is sailing alongside his wife Ida, played by soprano Judith Street. They are a presence throughout the play but they have only one solo. As the ship is sinking and the lifeboats are being held for the women and children (though not really) the old couple decide to stay together. Their song recounts their long life together, not two lives but one. Heppener's voice is as powerful as one would want and Street is right there with them. It is a powerful moment in the story, one of many

And as great as these voices are, they do not overwhelm; there are some truly great performances here. The singing stays in the mind for a long time after you vacate the theatre

Towards the end of the play, after the great ship has perished and the survivors find themselves blinking and confused in the sunlight, a giant card is lowered from the rafters. On it is the name of everyone who perished that night. The survivors turn and look at it and for a moment, there is no music nor any sound at all. Perhaps the most powerful music of all

The play honours the dead. It honours the survivors. It points out the folly of trying to do too much too soon but it understand that that is part of our human condition.

I knew how this play would end. The journey to that moment was as epic and as moving as the great ship's own passage




Friday, June 19, 2015

SOME TIMES DREAMS DO COME TRUE

Today in Toronto a group of activist bikers (cyclists, not the real kind, you know the ones who use engines) staged a protest in front of city hall

The poor little cyclists, who as daily commuters represent less than 7% of "vehicles" in the GTA, they are very upset. Their needs are not being met

They want the right to blow through stop signs and to coast through red lights. They want to be able to ride on the Gardner and the DVP and 400 series highways. No, I am not making this up

And good golly gosh oh dear, it's dangerous out there! As they run lights and ride the wrong way on one way streets and push people off sidewalks, with their cell phones in one hand, golly big nasty useless cars that no one really needs, well they get too darned close!

More bike lanes they scream. Big wide bike lanes with raised barriers that eat up entire traffic lanes and force everyone to squeeze together and results in blocks long snarls of cars, well we need those lanes! The poor widdle cyclist needs this wide lane so he/she has room to have an elbow cocked as they sip their latte

Oh yeh and the city spent more than 80,0000 bucks to push snow out of those bike lanes in the winter when the daily cyclist numbers are cut by more than half

So, they came to City Hall to protest. More money they cry, more money. We have a subway system that, last week, completely shut down on a week down .. I mean, all the trains stopped moving and shuttle buses were NOT put on because there are not enough of them. We have a road infrastructure where pieces of the Gardner fall off on a regular basis. But what we need money for are these cyclists. You know, the ones who rarely obey laws and who helped to push through a city law that anytime an open car door catches a cyclist, it will ALWAYS be the car driver's fault

So, the protest. They staged a "die in" They all lay down with their bikes in the square and were silent for a minute. A reporter called it erie

I called it a dream come true





Sunday, May 10, 2015

TELL ME A STORY

We tell the stories. The stories tell us.

This is a story. This is a story about a man. This is a story about a woman. This is a story about a man and woman. This is a story about a man and a woman and dog. About a man and a woman and a dog and 1957 Studebaker called Maxie. A man, a woman, a dog, Maxie and an island in the Indian Ocean shaped like a semaphore ..

It's a story

We have to tell the stories. "Oh man, let me tell you what happened at work today"

"Did you hear about the woman with 100 cats and a tub full of leopard frogs?"

"When I was your age I went off to war, I didn't think about fighting or killing, I thought about seeing someplace I had never before seen and I wanted an adventure."

"Tell me about your day, honey."

"Long ago, before anything was written, a man wandered into the desert and there he found an oasis with green grass and blue water and he brought a woman that was the beginning our people."

We tell the stories to illuminate, to entertain, to inform, to confuse, to connect, to separate, to build, to destroy, to keep away the strange forms that are always lurking out there, somewhere at the edge of the darkness.

Listen to a stranger in a bar, pick up a book, watch a show on TV, read something online, find ancient pictures of horses in a cave in France. They're all stories.

The stories are all that we have. The stories are all that we have ever been. Will be. Want to be. Don't  ever want to be again.

The stories are about what happened. The stories are about what we want to happen. The stories are about what happened to us, what happened to them, why we are better than them, why we wish we were them.

The stories are told around campfires, in the bowels of massive temples, they are enscribed in pages, they are expressed through millions of dots on a video screen, they are told to us in a darkened room, late at night with rain hissing against the windows and John Coltrane played low on the stereo

We've forgotten more stories than we know.

We know more stories that we can remember.

Most of the stories have been lost. More stories will be created.

There will always be stories. They can't run out

Because they are the stories.

And the stories are us. We are the stories. We tell the stories.

The stories have been told about us telling the stories.

The stories tell us.

Thursday, April 23, 2015

LET'S EXPEND SOME ACTION SHALL WE

The Expenables

No, I don't mean the banannas you just bought. I mean the movies. The action series created by Sylvester Stallone

Come on, you watch them, I know you do. Just admit it. Then have yourself a good cry






Stallone came up with the idea of rounding up a bunch of 80's action stars from the 80's Action Stars Retirement Home & Rehab Facility and put them in a movie. In the most recent version of the franchise, he paired up the old boys with some "young bloods"

The interwebs has been abuzz with the possibility of an all female Expendables movie. I have no idea if this is a reality but it's an entertaining notion. You can troll around and find lots of proposed cast lists but hey, I'm too lazy to be original, so I've decided to do my own

I'm going to follow to the template of Expendables 3 and have some Old Guard actors matched with some New Guard/Current Guard. And what we call this collection of kick ass females? Why, the EE of course, The Estrogen Expendables ...

OLD GUARD:

SIGOURNEY WEAVER: Yeh, this is pretty much a no brainer

Not only is Ms Weaver one of the most significant female action stars of the 80's and 90's, she also a legit high level actress. She still pops up in an action movie or two, sometimes as a villain and it's obvious she has nothing to prove and is having a lot of fun. Whether stripped down to her underpants or suited up with a bald head, Sigourney is tough but it's her intelligence that informs all of her performances

So, Sigourney as the leader of the  EE, a smarter way sexier Sylvester Stallone

LINDA HAMILTON: You saw this one coming didn't you


Hamilton first appeared as the female love interest to a lion man in TV's Beauty and the Beast TV series. So yeh, she was the first furry lover on the tube. She was also, of course, the female star of the original Terminator movie. In that movie Sarah Conner was largely a victim. Yes, she displayed some toughness but she spent most of the movie running and hiding

Then came Terminator 2. Her physical transformation and Sarah's emotional transformation was a pretty revolutionary thing. This was a tough, driven, imperfect woman, the female embodiment of the typical moody male action star.

Linda has sown up recently in the TV series Defiance, proving she can still do tough and crazy

PAM GRIER: The EE needs a little kick ass soul and who better to provide it






Not only the first black female action star, one of the first female action movie headliners ever. Pam's film history starts back the black exploitation films of the 1970's. Movies like Foxy Brown and Coffee were quick to exploit her body but her chick's were tough and as violent as male counterparts like James Brown and Fred Williamson

In 1997 Quentin Tarantino did what he is very often the best at: he revialized Pam's career with the movie Jackie Brown. She continues to work in projects like the L Word. The Expendables only black member is football star Terry Crews. Pam has way more action movie credentials than Crews and can out act and probably outfight him with her eyes closed. Or bliind folded .. um, let's move on

MICHELLE YEOH: Move over Jet Li, you just met your estrogen match


Like Weaver and Hamilton, Michelle is a "serious" actress with significant action chops. Probably more so, in the latter area, than the American women. She was the first actress to star alongside Jackie Chan (in the Supercop movies) and was part of one of the screen's greatest sword fights in Crouching Tiger (against another female too) She also proved a perfect new style Bond Girl, looking gorgeous as always but able to match Pierce Bronson punch for punch in Tomorrow Never Dies.

ANGELINA JOLIE: Oscar winning actress, mother to all the world's unwanted children and kick ass female action icon


Lara Croft, Wanted, Salt, Mr & Mrs Smith ... well not as "old school" as some of the other ladies it seems as if Angelina has been kicking ass for a long time. No matter what kind of bad guys the Estorgen Expendables would face, I can imagine what would happen when Angelina walks toward them out of the dust and rubble of some expression "Oh wow, fellow henchmen, check out the body and this one" and after a moment "Holy shit, she has a rocket launcher" Die, you bad guys, with a smile on your face

LUCY LAWLESS: An old school estrogen butt kicker who has managed to stay relevant


Xena, Warrior Princess, seriously that would be enough. She has stayed relevant playing a villainess style role on Spartacus, a truly awful series but hey, Lucy got naked. She has shown up, fully clothed, on Agents of SHIELD. Sister can still hang


NEW GUARD

SCARLETT JOHANSSON: Is she a mainstream actress? Is she a comic book movie icon? She's both, and oh yeh, she fills out a black leather bodysuit pretty well


Black Widow. Seriously. The Widow may be a supporting player, she will probably never have her own movie but I think she's been in more Marvel movies than any other character. Iron Man, Captain America (Winter Soldier). She's also been Lucy. And as Silken Floss, a truly sexy and insane villain, was one of the few reasons to struggle all the way through The Spirit

ZOE SALDANA: Quickly establishing herself as a major sci fi badass, Saldana has also kicked some major ass on poor old boring present day Earth


Avatar, Star Trek, Guardians of the Galaxy ... she's been in some popular movies. And that was a huge understatement. Not to mention some potentionally huge franchises. She's also shot her way through some more down to earth (get it? as in not a space movie?) films like The Losers and a starring role in Columbiana

MICHELLE RODRIGUEZ: Another outcast from the planet of Pandora, amongst other places


I'll give you a moment to digest that photo. OK, are you with me now?

She was the rebel chopper pilot in Avatar. She's also been in Girl Fight, and an integral part of the Furious movies and in many other action movies like Machete and the Resident Evil films She has solid acting chops and is not afraid to bring on the crazy. Think of her as the EE version of Antonio Banderas

MILLA JONOVICH: Speaking of Resident Evil ...


 The Resident Evil movies are pretty shite, even for video-game-based-zombie flicks but as the series has gone on, Milla's Alice has emerged as a flat out pulp sci fi action babe. She'd been acting for a few years, including some very soft soft porn but it was her portrayal as Leeloo in Fifth Element that put her in the action goddess mode. Yeh, pretty literally a goddess She will soon be branching out from her B Movie zombie murdering stereotype in an A list starring take in Survivor with Pierce Brosnan. It's interesting how so many of our kick ass ladies do their work in the sf genre, with more to come

GINA CARADO: The current Expendables has MMA babe Rhonda Roussey, well the EE has their rear naked choke kick ass babe. Mmmm naked .. hey, none of that



Rhonda Roussey is a current UFC champ; Gina is more of a mma blast from the past. But she's been in the movie game longer than Rhonda. She's been in the Furious franchise (where she mixed it up with Michelle Rodriguez) but she's starred in a couple of movies, including Haywire, a very A level spy-action flick. Is Gina a great actress? Well, she's better than Rhonda and her onscreen fight scenes are always good, she is not afraid to take a hit or twenty from the guy before artfully bending his arms or gonads into a pretzel.

HONORABLE MENTIONS:

SUMMER GLAU: Yup, yet another sci fi butt kicker


Firefly, Serenity, Sarah Conner Chronicles, Arrow A fanboy fave who's diminuitive size and pixie face makes her the perfect EE stealth weapon "Oh look boys, they sent us a little cutie .. hey, is that my heart in her hands?"

TATIANA MASALY: If the EE need themselves a covert undercover multiple identity specialist, I've got their girl


In Orphan Black, Tatiana plays multiple clones of herself. It could be a kind of trick role but this girl is the read deal acting wise and infuses each version of herself with distinctive personalities. And she is not afraid to handle a gun

KATE BECKINSALE: The EE should be a well rounded merc army. So just in case there are some werewolves that need stomping:


Star of the Underworld movies, this one is not afraid to get bloody. And who wouldn't pay to see the fight within the fight, as she and Scarlett battle for the Queen of the Leather Bodysuits. Popcorn please

GAL GADOT: Yet another product of the Fast & Furious action factory


Besides scaring the boys in the Furious movie as a trained assasin, this former model will soon be the new Wonder Woman .. if the movie ever gets made. I question that casting but in the Furious movies she came across as cool as well as sexy

UMA THURMAN: Just in case the EE need to crash a wedding


Basically, Uma has made one action movie (in two parts) but that movie was Kill Bill. The Bride really is one of the greatest female action movie characters of all time.

LUCY LIU: Well, come on, if we're referencing Kill Bill ..


But besides Bill, Lucy has other action movie creds, including Charlie's Angels and Ecks vs Sever (with current Expendable, Antonio Banderas)

That's pretty much of it. There are others, of course, past and present, with nods to Brigitte Nielson, Grace Jones, Zhang Ziyi (Crouching Tiger, House of Flying Daggers), Soarise Ronan (Hannah), Chloe Grace Moretz (Kick Ass), Rhona Mitra (Doomsday) but even I have to draw the line someday

 I'd say the Estrogen Expendables would be a pretty capable bunch. I'd suggest pitting them against the boys but hell, that just wouldn't be fair. Even I wouldn't be that cruel to Stallone and company
































Tuesday, April 21, 2015

THE BUSINESS OF MONKEY BUSINESS

I live in Canada, I live in Ontario, I live in Toronto, yet monkeys; actual live monkeys, are throwing feces all up and down the news cycle

First, some back story. Monkey back story. Ya gotta love that

Some of you may know Darwin, the Ikea Monkey. Couple of years ago this Japanese Macaque became headline news when he was found wandering around the parking lot of a local Ikea in her shearling fur coat.

Shearling coat. I shit you not. And if I did, well Darwin would fling it at you

Ewww

Anyway, Darwin became involved in a court case where the Crown wanted to remove him from his owner and give him a better place to live. In some places in Canada you can own such exotic pets, in the GTA you cannot. So the owner eventually lost Darwin. She never went after Ikea for a cut of the publicity she provided them

Perhaps Darwin did. I'm sure he has an agent

But now we get to the sticky point. If Darwin cannot stay with an owner who was capable of dressing him in high fashion but incapable of keeping him from wandering around a parking lot, where was he to go

The Crown, the gov't, that be us (well so they say) decides this woman cannot keep this animal. In my opinion a proper decision. Personally, I don't believe anyone should own a primate or exotic wild animals. I'm not sure if Darwin was "wild" in the sense he came right out of the countryside but even if he'd been bread, I would say monkeys are still many generations away from being domestic in the way dogs and horse ares. One of the reasons you can't own them in this province

But what happens to them. There are structures (although weak) to take care of unwanted pets like cats and dogs. I hate the shelter system as in the Humane Society, it is a system that is broken but there is still a possibility the animal can be rehomed. Then there are many rescue orgs such as Border Collie Rescue that takes unwanted animals, works with them and guarantees them new homes

But Darwin and his monkey brethren are a different story. Because you can't own a monkey. You can't in the classical sense rehome in. But this is not an entirely rare situation so there is a structure to deal with it. There are wild animal habitats that take animals in these kind of situations. They are private organizations, to the best of my knowledge there is no public system like the Humane Society; most of these places are listed as "volunteer" and "non profit"

Well that is soon to be determined

Darwin ended up in a place called Story Book Farm sanctuary in Sunderland. So, a happy end to our story, right? Well of course not. You see, the sanctuary is in a bit of a bind, seems like they are about to get kicked off their property. So very soon they will have no place to shelter all their animals

They need money, they are no profit or so they claim. So they need that money from us. Or the gov't. But of course the gov't is too busy spending billions trying to get money from us. So the Farm needs the money from us

To this end, they are happy to trot out little Darwin in his darling fur coat. He is, I suppose, a celebrity and they are hoping to parlay that into some interest and into some dollars. After all, poor Darwin, he just need banannas, he needs fine silver with which to eat it

BUT WAIT, WE'RE NOT DONE YET

Seems Darwin is not the Farm's only celebrity monkey. Yeh, there are celebrity monkeys.

I may need a moment

Anyway, the Farm also hosts Pockets, an artist monkey. He paints. A primate that paints. Gee, is this what happened to Jackson Pollack? OK that was cruel

No, it wasn't.

At any rate, here's the situation: Idiots buy themselves wild animals and make pets out of them. Guess what, they fail. Now what do we do with these animals. Well we take them to a rescue sanctuary. Well, what if the sanctuary fails

What happens to Darwin and Pockets

They can't go to the Zoo. The animals at the zoo may be housed but they are still wild. They were never pets. How would Darwin and Pockets fare in the primate enclosure

Pockets would be over in the corner, wearing his beret and smoking a cigarette, staring intently and all artist like at his blank canvas .. then it would covered in poop and some silverback would pound him into tar for asking one of the females to model for some "artistic paintings"

Darwin would be flouncing about and pouting, screaming for a cell phone so he could order a new coat from Milan and calling all the other monkeys "chi chi" and demanding they fell a tree so he could use it as a runway

Yeh, he'd be made into somebody's prison bitch

Not easy being a celeb these days




Monday, April 13, 2015

WHAT YOU SEE I DON'T NEED TO SEE BUT I SEE THAT YOU SEE IT

No, not kind of vision. This is not a post about squinting. It's a post about thinking. Or knowing what someone is thinking. And if you think you know what they are thinking. Sort of

Er

Let me explain

I've written here many times about inspiration, that initial spark that could be the beginning of some creative endeavour. But that endeavour will never happen without another component: Vision

I think every successful project, be it creative or purely commercial or anything more prosaic, is successful due to someone's vision. It's what drives them, it's what gives them the energy to keep moving ahead when faced with obstacles. That vision, and the strength to believe in it, is what can get you to the end with most of your project intact

The person with that vision understands it. But so must those around him, the people working with them and the people who will be receiving that final project

I have seen many works of art that perhaps I did not thoroughly enjoy or totally understand yet I appreciated them, because in them, I sensed the creator's vision. In an earlier post I compiled a list of space opera movies that included the Vin Diesel film The Riddick Chronicles. In some respects it is not a great movie but I appreciate it because the creators had a vision and they went for that vision and I always have to respect that

Myself, I've created projects of a non commercial nature where the "success" of said project may be difficult to quantify. Even to myself. You get caught up in the process of making something, you sometimes forget what the intent of the whole thing was. In my pro background there was always the client and the bottom line, those were definable margins of success

With a purely creative project, that "success" is more difficult to define. For me, it always comes down to "did this project carry through on the original vision" If I can say that it did, then I honestly don't care what other measures may be applied to it. You may be able to say, in some objective fashion that it was good bad or indifferent but I need to look at it and say "yeh, that's as close to my original vision as I can get" And that's really all I need

This video I created for a Moby music video contest is a prime examples of this. I've had a variety of reactions to this video but I consider it one of my more successful "amateur movies" in that it came very close to matching my original vision

But someone's vision is not always easy to recognize. Sometimes I barely recognize it in myself. I've met and worked with some people where it's "hell yes, I totally get where you are coming from" and off we go, I need no further guidance, I know exactly what they are doing. A meeting of the minds if you will

Then there are those instances where I really don't get where the person is going. I've bowed out of projects, both professional and amateur, simply because what the person wanted to do made no sense to me and I found no inspiration in it

Then there are those cases where I may not understand the vision but I see that the person has one, that they are on to something, that it means something to me Sometimes that's all I need to see. If you can define my role I don't necessarily need to understand that vision. It's a question of faith

This inspiration for all this comes from Brendan, the guy who owns the dogwalking company for whom I work. Brendan owns a fenced in lot on the Lakeshore where we run the dogs. It's a reformed industrial waste area where he planted a few trees, rolled in some soil and generally cleaned up. It's a nice space but years of hundreds of dogs pounding around it has made it into a mud pet whenever it gets wet

Last year Brendan had the idea of bringing in wood chips and spreading them across the lot. It would keep the mud at bay and make it easier for us to keep clean. I got all that But then these huge loads of wood chips began to come in, one after another, stacked in huge hills, well into the winter when everything got frozen and could not be handled.

At one point the landscaping company who was donating the chips came in and flattened out some of these hills. Brendan went ballistic. He was extremely upset. He yelled that these assholes had ruined his vision

I didn't get it; wasn't rolling out the chips what he wanted?

I kept out of it. I had made it clear that my job was managing the dogs not spreading out the chips so I had no say in it. I just didn't get what Brendan was seeing

Now that spring has come, things have warmed up and the chips once again can be worked with, I come in every day and see how the work has been progressing. And it's progressing extremely well. Brendan is not just dumping in piles of chips and flattening them out, he is landscaping. I'm seeing some nicely sculpted hills that the dogs love to play on, some nice little vallies where they can keep cool, some nice rounded shapes that makes it all look very organic

Brendan had a vision. I did not see it. But I saw his passion and knew that this vision was real.

Sometimes you have to have a little faith





Friday, April 3, 2015

"I WANT YOU TO SERVE IT TO ME BETWEEN YOUR KNEES"

Service. Remember what that is?

Not military service but the service industry. You know, those things you pay other people to do for you.

The line that is the title of this post comes from the movie Five Easy Pieces, after Jack Nicholson becomes frustrated in a diner trying to order himself a sammich. At the end there, he was just trying to help the waitress do her job. Helpful fella, Jack was

I don't often think of it this way but I've been in the service industry for a long time. A professional cook is in the service industry. Directly, you work for the restaurant and answer to the manager  .. for whom you feel sorry cuz really, what is a restaurant manager .. someone who never got that final credit in college.

But I always thought I served the customer, the poor sods who were paying to eat the stuff I cooked. I really did look at it that way, I got into many arguments (really Vic, you got in a argument?) with other staff cuz I was always concerned with producing the best product possible.

Same went for the video production business. I had clients, my clients paid me and I tried to give them what they paid for. But what they paid for was not just me making a video, it was for my attention. My attention to them. That meant picking up the phone late at night or early morning (pretty much the same thing to me) or going into the studio on the weekend or editing for 40 hours straight. Usually I worked on a flat rate and sometimes I cheated myself a few dollars but it didn't matter: I always felt that if you went that extra mile (insert your fave cliche here) you'd be rewarded with more work Sure, that didn't always work out but it often did. And it's just the way I'm built

When I'm doing something I enjoy I take pride in it. So yeh, it's an ego thing. Fuck you, I'm a leo. But it usually made my clients happy

As a dogwalker I definitely in the service industry. I provide a service to my clients; now, I work for the guy who runs the company, not directly for the clients but I do my best to satisfy both. This is a clearly defined service: take the dog out, make sure it gets some exercise, make sure it takes care of its biological business. When asked to do something extra, I just do it, it's part of the service. Keep the boss happy, keep the client happy, keep the dog happy

I don't think I'm anything special, I think when providing a service you set boundries, you set a price; you try to be flexible but I've never hesitated saying "You want that, you pay this much more" and if in many cases just saying "Sorry, due to budget and deadline limitations, I just can't do that" One of the reasons I've been able to say this is, because I know that I am willing to go as far as I can otherwise

When I am on the other side of the equation, when I am paying for the service, I try to be reasonable.
Been there, done that sort of thing. I'm always willing to listen to logic about why something can't be exactly when I want, how I want etc

But these days that does not seem to enter into what a lot of people call service, and by that, I mean the client, our needs our wants our expectations. It seems less about the client and more about the company. There is more and more focus on the bottom line and let's face it, being flexible and putting the client first, well that just costs money

For instance: Subaru dealerships. I bought my Outback from a dealership called Trento. I had been to a couple of Subaru places but this outfit impressed me with their willingness to please. They did everything they could to get me the care that I wanted. And their service was great; good hours, and most importantly, they listened to me. They got to me and would make suggestions that made sense to my needs

Too good to be true? You got it bub

Trento Subaru folded and was bought out by another dealership, Subaru of Maple. Which is in Maple. I'm in North York. In perfect traffic it took me almost 30 minutes to get up there. Well, ok, if they were like Trento I could work with that

They weren't like Trento. They had a real problem with communication. I depend on the dealership to set me up with a service schedule and to remind me of my appointments. These guys sucked at that. I would take the care in for service, give them the mileage, tell them what was done last time and they'd do the job. One or two days later I'd get an email notice to come in for some completely different service. When I brought up this discrepancy all I got was "we're very busy"

Yeh, too busy to know what your own assholes are doing

Things got worse, they couldn't properly fix things they said they had fixed, the lack of internal communications meant they kept trying to give me duplicate service and all I ever got from them was "We're sorry you feel that way" Not, "we'll do better" or "here's what happened, we'll fix that" just "golly, sorry we suck"

Things finally came to a head when I presented the manager with a long list of complaints and his response was "Think you can do better?"

Well, yes I can sport. Or I thought I could. I've just taken the car into another dealer. A better location and better hours. I can't leave my car at a dealership on a week day. I work on a week day and I used my car for work. When once offered an Imprezza as a loaner care I just noted I was doubtful I could put ten dogs in there.

So this new place is open one week night till eight and open on a Saturday .. but guess what, you really can't get any work done then. Anything I wanted done had to be done during the day, during the week

How is this still happening? You know it happens with service people who have to work in your house. Mon to Fri, 8 am to 4 pm ... unless you want to pay tripple time.

What the fuck. We are not in the 50's. I know we are not because Obama is the prez of the US. And Leave it to Beaver is not on TV. And I am not ridiculed for my long hair, well, not as much

Seriously, why are service people using the "housewife at home all day" situation as their paradigm. Sure, that still happens but near as much as once it did

And what is wrong with any service shop having hours that reflect the fact that their customers may work 9 to 5. Or 6 to 7, or work all the damn time which is happening more and more

And the attitude. Seriously. Try to point out the weakness in their service plan and what you get is "Well, do better" or "That works for us" or "Just be fucking glad we even speak to you at all you Plebian now give me my money"

I don't expect people who I pay to work for me to be obsequious or to act like slaves, I expect a mutually respectful exchange of service and cash. I don't expect them to act like they're doing me a favour. Yeh, favours are free chump

We'll see what happens with this service company. So far I am not impressed. If they do their job, if they show some interest in taking care of my car then I could be their customer for life. If not, I live across the road from the biggest Canadian Tire service centre in Toronto

They will fix my car. And sell me a ice scarper. And a hot dog

Now that, my friend, is service





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